Returns & Exchanges
We happily accept returns of new and unworn merchandise with original tags and packaging within 30 days from the purchase date. We would love the opportunity to correct any issues if your item is defective or hear why you want to return your purchase. As a startup apparel brand, your feedback is imperative to help us evolve our business and product offerings.
To begin the return process, please email firstname.lastname@example.org and include the following information:
- Full Name
- Phone Number
- Mailing Address
- Item Purchased
- Reason For Return/Exchange
We will respond to your email within 24-48 hours with a Return Authorization Number (RA#) that you should include in the box or on the label for us to reference. Currently, we do not offer free returns, so please package the item securely, drop it off at your preferred carrier and hang on to the receipt and tracking information to ensure we receive your return. We are not held accountable for lost items or damage sustained during shipping.
Please send your return here:
Heights Apparel, LLC
Attn: RA# XXX
5356 S. El Camino Drive
Tempe, AZ 85283
Upon receipt, we will notify you via email and inspect the item. If the return is approved, your refund will be processed within 1-2 business days (sans the original shipping cost), and credit will be applied to the original method of payment. Please wait up to one billing cycle to see the refund on your credit card, as all credit card companies process returns differently.
If your return does not meet our standards and shows signs of use and wear, we will promptly ship your item back and notify you the return has not been approved.
Unless otherwise specified as ‘FINAL SALE’, sale merchandise will follow the same guidelines as full-priced merchandise above.
We only replace items if they are defective or damaged.
If you would like to exchange your defective or damaged item for the same item, please specify ‘exchange’ and reasons why when you email customerservice@